The 20 questions guests actually ask us
Straight answers about distance to the sand, cleaning, group size, fees and check-in — taken from what guests tell us and each other most often.
Location
How close to the beach are your homes, really?
Beachfront condos are 20 to 30 steps from the door to the sand. Ocean Beach, Mission Beach and Pacific Beach homes are typically one block. Every listing states the real walking distance to the nearest beach access.
Which neighborhoods do you have homes in?
Ocean Beach, Point Loma, Sunset Cliffs, Pacific Beach, Mission Beach, La Jolla, South Park, Mission Valley, Poway, Carlsbad, Encinitas, Cardiff and Oceanside. Most are 10 to 20 minutes from SeaWorld, Balboa Park, the Zoo, Old Town and the airport.
Is parking included, and how many cars fit?
Parking is the thing beach neighborhoods make hard, so we spell it out. Each listing says whether you get a garage, driveway, assigned space or street parking, and how many vehicles fit. Arriving with more cars? Message us first.
The home
Do the photos match the actual place?
Every home is photographed professionally and shot as it actually is — no wide-angle tricks to stretch a room. The line guests write most often in reviews is that the pictures didn't do it justice.
How clean will it be when I arrive?
Every home gets a full professional turnover between stays. Cleanliness is the single most repeated word in our reviews, and if we ever miss something, tell us and we'll come put it right.
Is the kitchen actually stocked?
Cookware, dishes, utensils and a coffee setup, plus starter dish soap, dishwasher pods and cleaning supplies. Each listing shows which appliances the home has, so you can plan meals before you arrive.
Are linens and towels provided for everyone?
Fresh linens on every bed and towels for the full listed occupancy, so nobody in your group is left short. If you need extras for a longer stay, ask and we'll arrange it.
Is the Wi-Fi good enough to work from?
Every home has Wi-Fi. If you're working remotely or taking calls, message us before you book and we'll tell you honestly what that particular home's connection handles.
Groups & families
Will it actually fit my group?
Listings give the sleeping arrangement bed by bed rather than a single headline number, so you can see exactly where nine people sleep before you book. Not sure it works? Send us your group and we'll tell you.
How many bathrooms, and will we be on top of each other?
Bathroom count is on every listing. Our duplexes and multi-floor homes are the ones groups single out in reviews, because they let a family split into separate spaces while still staying together.
Is the home good for young kids?
Some of our homes have fenced yards, play equipment and single-floor layouts; others have open stairs and steep lots. Tell us the ages you're travelling with and we'll point you at the right ones.
Can we bring our dog?
Some homes welcome dogs and some don't. Each listing states its pet policy and any pet fee up front — or message us with your dates and we'll send you the pet-friendly options.
Booking & arrival
What fees get added at checkout?
Nightly rate, cleaning, taxes and any additional fees are itemised at checkout before you confirm. You'll see the full total on screen rather than discovering it after you've committed.
What are check-in and check-out times?
Times are listed on each home's page and repeated in your booking confirmation. If you need an early check-in or a late checkout, ask us — we'll do what that day's turnover allows.
How do I get in — is someone meeting me?
Check-in is self-service. Your arrival instructions and access details come through before your trip, so a delayed flight doesn't mean anyone is waiting on you to hand over a key.
Is there a minimum stay?
Minimum stays vary by home and by season, and each listing shows its own. If your dates fall just short of one, message us — depending on the calendar we can sometimes make it work.
During your stay
What happens if something goes wrong mid-stay?
You message us, and you get a person. Guests regularly note replies within minutes, including evenings and weekends. Because our team is local, repairs and supply runs happen the same day wherever possible.
Can you recommend what to do nearby?
Ask us. Travelling for a wedding, a birthday, or with small kids in tow? Tell us that and we'll build suggestions around it instead of handing you the same generic list everyone gets.
For owners
Do you manage homes for owners as well as host guests?
We handle listing creation and photography, dynamic pricing, guest communication, cleaning and turnover, maintenance coordination and restocking. Owners tell us the point of hiring us is that the day-to-day disappears.
Can you manage my property if I live out of state?
We manage homes for owners in other states and other countries. Having a proactive team physically near your property means guest issues, repairs and turnovers don't wait on your time zone.